Please read these Terms & Conditions carefully and in full, check- in to the property confirms acceptance.
We at The Great Escape Lofts have updated our Covid Cancellation Policy for all new enquiries and bookings.
As widely reported and acknowledged by Federal and State Governments and NSW Health, COVID-19 and its variants such as Omicron are now part of our day-to-day lives. Despite precautions and vaccinations, the rapid spread of COVID-19 variants will affect many people and travellers in the foreseeable future both locally and internationally.
We very much appreciate your understanding during these challenging times. Please be assured that our staff will do everything they can to make your stay in the Hunter relaxing and enjoyable.
Currently there is no restriction to travel or staying in holiday accommodation in NSW.
Since the outbreak of the pandemic, we have offered extensive goodwill and accommodated thousands of guests by moving, transferring and refunding more than 700 bookings. Wherever possible we have assisted travellers at enormous cost to our business and we are grateful to our kind property hosts who have been incredibly flexible in trying to accommodate all requests.
However, with the accelerated spread of the Omicron variant and the ongoing challenge of closely observing NSW Public Health Orders, this is no longer viable or tenable for our business and for our property hosts. Moreover, it is virtually impossible for us to resell a property with minimal lead time resulting from a cancellation or change of booking dates at short notice.
Terms and Conditions for existing bookings
The standard Terms & Conditions for your booking were agreed at the time of booking. The Terms & Conditions will vary as required by the NSW Public Health Orders.
As per our standard Terms & Conditions, all confirmed accommodation bookings are non-refundable and non-transferable unless we are notified at least 14 days prior to arrival.
As per the standard terms and conditions and NSW Public Health Orders as of 28 December 2021 the following apply:
If any of these terms are not suitable to you, and there are at least 14 days prior to your arrival, please contact us immediately and our standard cancellation policy will apply.
If a non-essential travel ban is re-imposed through a NSW Public Health Order we will again update our Terms and Conditions.
TERMS & CONDITIONS
Great Escape Lofts Holiday Rentals
Great Escape Lofts asks that you please read these Terms & Conditions carefully and in full.
Welcome! We are proud to introduce to you our unique property; where you can relax in comfort and luxury. The Great Escape Lofts strives to ensure that each and every guest enjoys an experience beyond his or her expectations.
We ask guests to show the utmost care and responsibility, and it is expected that the apartment and furnishings be returned in the exact same condition at the end of stays as at the beginning.
Before booking, please understand that it is a requirement that any damage or accidents, unintentional or otherwise, are the responsibility of the guest and that the guest will meet these repair or replacement costs. Given its definition we do accept that accidents may occur, but any accident is the responsibility of the guest. The Great escape Lofts will always go above and beyond to repair or replace, by the most cost-effective means, in order to restore the property to the same condition as it was before the guest took occupancy.
It is important that guests choose our property to suit their expectations, whilst knowing ours, it is our expectation that our apartments are solely used for quiet holiday purposes, and that guests understand their responsibilities before booking.
Rest assured, in saying the above, we are not unreasonable, and encourage guests to talk to us if there is concern – communication can solve anything! We know that 99.9% of our guests are amazing, lovely people who simply wish to holiday in comfort – this is what we strive to provide. Please, if in doubt, talk to us as these measures are not designed to prevent our guests from the normal, relaxing use of a holiday home, only to prevent those who believe having a party or not respecting a property and its neighbours, is acceptable.
We thank you, and very much look forward to welcoming you soon as our valued Guest.
1.1 “Booking” means the period for which you have stayed, or intend to stay, at the property
1.2 “Property” means the premises you have booked and all its fixtures, fittings, and equipment.
1.3 “Management” means The Great Escape Lofts.
1.4 “Primary Guest” means the person who makes and pays for both the deposit and final payment, and provides their credit card information. Credit card payments may only be accepted from the Primary Guest. Payments from any other guest will not be accepted.
1.5 “Guests” mean the persons who stay overnight at the property during the booking.
1.6 “Visitor” means a person or guest permitted to visit the property during the booking.
1.7 “Owner” means the person or persons or legal entity that owns the Property.
1.8 “Agents” mean a 3rd party booking provider e.g., Booking.com, Expedia, VRBO/HomeAway/Stayz.com.au
2. GUEST RESPONSIBILITY
2.1 Payment of the rental deposit constitutes the Primary Guests’ acceptance of these Terms and Conditions.
2.2 If a guest is booking on behalf of other people, the person booking the accommodation is responsible for the property, and for making all guests and visitors aware of and abide by these Terms & Conditions. Additional information on the property and its functionality are available to guests in the properties’ Compendium.
2.3 You must be at least 18 years of age to book any accommodation with The Great Escape Lofts.
2.4 The Great Escape Lofts are strictly not available for end of school celebrations or bucks parties, and should The Great Escape Lofts become aware of a booking that is of this nature, we reserve the right to cancel the booking. All cancellations terms will then apply.
2.5 We are strictly an adults only property. we do not accept children, toddlers or infants in our accommodation.
2.6 Each apartment sleeps a maximum of 2 people, if it is found that an extra person has stayed or is staying you will be charged for the extra person. You will be asked to vacate the property.
3.1 We accept Visa and MasterCard only.
3.2 A deposit of one night of the full tariff is required to secure the booking and paid only by the Primary Guest. The Great Escape Lofts does not ‘hold’ properties without a one night deposit.
3.3 If the arrival date is within 48 hours of your booking date, the full tariff is required to secure your booking.
3.4 In the event that the full 1 night deposit is not received, The Great Escape Lofts has the right to re-let the property.
3.5 The balance of the full tariff amount, must be received in full, before occupancy.
3.6 Any advertised promotions are not valid in conjunction with other promotions, discounts, charity prizes or vouchers.
3.7. If you have booked through an Agent website, the payment requirements of this site will apply to your booking.
4. PRIMARY GUEST REGISTRATION AGREEMENT
4.1 When booking with us you accept that;
a. While you are in occupation, you are fully responsible for all breakages and damage caused to the apartment, its furniture and fittings, and/or any consequent loss suffered by the Property Owner.
b. All fixtures, fittings, furniture and appliances are assumed to be in good working order at the commencement of your stay, and in the event that any item is not in good working order at the commencement of your stay, you must notify us immediately, so that the condition of the item can be recorded at that time.
c. If we have not received notification from you, any damage will be deemed to have been caused by you.
d. Any breakages, damage/loss or injury which occur during your occupation must be reported to us prior to your departure, and either replaced to the satisfaction of Management, or paid for prior to departure at an amount determined by Management at their absolute discretion. The Great Escape Lofts reserves the right charge any necessary monies from the credit card provided.
e. Malfunctioning equipment or damages, - If there are any problems with the property or malfunctioning equipment, please report it immediately and do not leave your report until check-out. We do not issue refunds for problems with TV, Internet, VCR/DVD players, or anything else that is not considered a necessity. We will make every effort to assist with a solution where possible; however, there may be limited contractors or service providers in the area, after hours or on weekends. You will be held responsible for any damages, caused by you or your guests. Apartments are inspected after each stay and if any items are missing or damaged you will be charged.
f. You have read and agreed with our Terms and Conditions. On arrival you agree to read the Property Compendium and to take note of all emergency exits and equipment.
g. You accept that smoking inside the apartment is forbidden, and no cigarette butts will be discarded on the property.
h. That the number of persons staying at the property does not exceed the number on the booking form at any time during the occupancy.
i. That the apartment will be left in the same clean, neat and tidy condition, as it was when you arrived. This includes, without limitation; washing up, stacking dishwasher and putting on short cycle before departure, fridge cleaned out, and rubbish to be placed in appropriate bins provided, wet towels to be placed in bathrooms. If additional extra-ordinary cleaning is required, the cost will be charged against the credit card.
j. That the use of the property during your stay is NOT for end of school celebrations or bucks parties, or any event that you have not received prior permission in writing from The Great Escape Lofts.
k. DVD player is set up for your use and enjoyment. Please do not unplug or play with any of the connections. Instructions for the use of equipment should be found in the compendium.
4.2 Primary guest credit card details may be used to cover incidental items such as (but not limited to): any breakages or damages incurred during the stay, odours caused by smoking, replacement keys, excess garbage, emergency call-out fees or cleaning charges in excess of the normal levels of cleaning.
4.7 The Great Escape Lofts reserves the right to debit the Primary Guest card with any extra costs for damage, theft or extra cleaning costs.
4.8 Management will notify the Primary Guest by email prior to using the supplied credit card for additional charges.
4.9 Any additional charges to the Primary Guest will also be subject to a $100 administration charge to the Primary Guest card.
5. NUMBER OF GUESTS
5.1 Parties and Functions are prohibited at The Great Escape Lofts without prior written approval.
5.2 The number of guests staying at the property must not exceed the number stated and paid for on the booking confirmation and guest registration notice.
5.3 If you are found to have extra guests or any children at all in your apartment you will be asked to vacate the property, all monies paid will be forfeited by the guest.
5.4 Visitors to the property must have prior approval from management in writing. Extra fees may apply.
6. CHECK IN, CHECK OUT, PROPERTY ACCESS & KEYS
6.1 Our check-in time is from 2:00pm onwards, and check-out time is before 10:00am (weekdays and weekends). If the property is not vacated by the agreed time, then extra charges will be incurred.
6.2 Early check-in and late check-out may be available in agreement with The Great Escape lofts(charges may apply) with at least 3 days’ notice before arrival.
6.3 The Great escape Lofts will make every effort to ensure the property is available as booked. However, The Great Escape Lofts reserve the right to make alterations to bookings due to unforeseen circumstances.
6.6 Check-out times must be adhered to. The property should be left in a similar state to its condition on arrival. Please ensure all appliances, fans and air-conditioning units have been switched off, all lights have been switched off, all taps are turned off, all garbage has been taken out, all dishes are stacked in the dishwasher and short cycle started.
6.7 Loss of keys attracts a $100 replacement charge. Should you lock yourself out or lose keys during your stay, an additional call-out fee will apply if keys need to be delivered to the property for you.
6.8 The premises are equipped with exterior security cameras. Cameras are not monitored for guest’s safety in any way and should not be relied on by guests for personal security or security of their belongings. Cameras may be used to enforce and verify compliance with rental policies. Any damage, tampering or obstruction caused to cameras by guests may result in a partial or complete loss of security deposit funds.
7. NOISE, PARTIES & DISTURBANCES
7.1 Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental. If your behaviour or that of your guests causes damage, danger, or annoyance we reserve the right to ask you to vacate the property immediately and be treated as a cancellation of booking, with no refund. A $100 deduction will be charged if a member of Management is required to attend the property to advise you of complaints.
7.2 No music should be played outside of the apartment, and any noise must be kept to a minimum after 10.30pm. Offensive noise or language is prohibited, and may result in termination of permission to occupy the property, eviction, loss of rental paid, and extra charges for security and other expenses which may be deducted under these Terms & Conditions. In the event of a disturbance or complaint we will attempt to contact the Primary Guest on the booking to request that the disturbance cease. In the event that we are unable to reach the Primary Guest then a member of Management will visit the property at your cost.
8.1 All our apartments are non-smoking and are equipped with regulation smoke alarms. Please do not discard butts ANYWHERE at the property including lawns and gardens. Odours in the apartment caused by smoking will attract an additional deodorising fee of $100. Discarding cigarette butts in a rural area has the potential to ignite fires.
9. CHILDREN & INFANTS
9.1 The Great Escape Lofts has a strict "no children or infants" policy. Children and infants are not able to stay.
9.2 Management reserves the right to cancel the booking if children are included in your group, no refund will be issued, you will be asked to vacate the property immediately.
10.1 The Great Escape Lofts has a strict ‘no pets’ policy.
10.2 If evidence of dogs is found in the apartment, the Primary Guest credit card will be charged for additional cleaning.
11. CANCELLATIONS AND VARIATIONS
11.1. All monies paid, including bookings where initial one night deposit has been paid or bookings where full payment has been made, are non-refundable.
11.2. Where a guest elects to cancel their booking, if the arrival date is greater than 7 days from date of arrival, no changes will be permitted, and any monies paid will be forfeited in lieu of the same apartment being re-let for the same period for the same amount. We will make every effort to re-let the property for the same amount within the given time frame and if successful, will refund to the booking party all monies paid less an Administration Fee of $100 which covers the cost of amendments and administration to the booking, and any credit card charges. If the property can only be booked for a lesser amount, guests will forfeit the $100 Administration Fee and the difference in the booking price. If the apartment cannot be re-booked, all monies paid will be forfeited. Guests are responsible for contacting us to check that the apartment has been re-booked. If the booking was made through a third-party booking platform, including but not limited to VRBO, TripAdvisor or Booking.com, the commission amount normally charged by the third-party platform to The Great Escape Lofts will instead be deducted from the monies paid by the guest in addition to the $100 Administration Fee.
11.3 Where a guest elects to cancel their booking 7 days or less before their arrival date, Great Escape Lofts will not attempt to re-let the property, the booking is non-refundable, and no changes will be permitted.
11.4 The Great Escape Lofts reserves the right to cancel any booking if we deem the booking to be not suited to a particular property, or if the booking is in breach of any of our Terms and Conditions or, if the booking occupancy is not within NSW Health Guidelines or in breach of government-imposed Travel Restrictions or, if the occupancy is not approved by the Owner of the Property. If your booking is found to be in breach of our Terms and Conditions, you will lose all monies paid to The Great Escape Lofts.
11.5 In the unlikely event of the property being unavailable or out of order due to unforeseen service needs, damage from previous guests, environmental issues or, is no longer available due to sale of the property, change in management or business use, Accommodation Gloucester reserves the right to cancel at any time without notice in the event of these special circumstances. In this case, you will receive a full refund, or we will endeavour to find you a suitable alternative accommodation option from within our property portfolio.
12. EVENTS OUTSIDE OUR CONTROL
12.1 The Great Escape Lofts reserves the right to move your booking due to circumstances beyond our control.
12.2 The Great Escape Lofts do not issue refunds for items we have no control over such as power outages, flooding, lightning strikes and other unforeseen circumstances.
13. AFTER HOURS CALL OUTS
13.1 Guests who require after-hours service are to call our after-hours contact number on 0427 589 075 and leave a voicemail. You will be contacted by our after-hours staff as soon as possible.
13.2 If a member of our maintenance staff is required for onsite assistance outside our normal trading hours of Monday to Friday 9am - 6pm, that is the result of loss of keys, lock out of accommodation or any issue that arises that is not the responsibility or fault of The Great Escape Lofts, a call out fee of $100 will be deducted from your credit card.
14. LOSS OR INJURY
14.1 The Great Escape Lofts, and respective employees take no responsibility whatsoever for loss or damage of any property, or personal injury, or death, of any occupant, guest, or invitee of any such occupant, and they each exclude all liability to the maximum extent permitted by law.
14.2 The Great Escape Lofts take no responsibility for the guests’ personal property. If the property is left at the apartment and needs to be returned, this will be done at the guests’ costs through Australia Post.
15.1 The personal information obtained from this website is used, where you have so requested: To provide products and services to you, to provide you with information, and to send newsletters or other communications to you.
15.2 The Great Escape Lofts may use your personal information for direct marketing or promotional activities, however, if we do undertake such activities, you will be provided with an opportunity when first contacted to decline to receive any further communications from us.
15.3 We do not pass guest details on to any third parties or external entities with the exception.
16. QUOTING POLICY
16.1 All quotes received from The Great Escape Lofts are valid for a period of 7 days only. All our tariffs are published on our own website at www.greatescapelofts.com.au If you are provided with an incorrect quote from our staff, The Great Escape Lofts reserves the right to adjust the quote to the published tariff. Rates may increase for event weekends and/or maximum house numbers may be applied.
16.2 All estimated quotes from third party websites, are based on standard tariffs for minimum guest numbers. Final quotes for any properties must be from Great Escape Lofts reservations team.
17. PARKING, VEHICLES & VEHICLE ACCESS
17.1 1 parking space is available at each apartment and vehicles must be parked in the designated parking areas. Any additional guests visiting the property will need to park on the street.
17.2 No alternative accommodation of any kind is permitted at any The Great Escape Lofts. This includes, but is not limited to; motorhomes, camper-trailers, caravans, tents or swags. Vehicles that provide accommodation cannot be used instead of, or in addition to, beds provided at the property.
18.1 The pool, is for use by guests residing at the property. The swimming pool must not be used between the hours of 10.30pm and 7.00am.
18.2 Please ensure that the water levels do not drop below the filter box level on the pool or spa, as this can damage the pump motor. Please call Great Escape Lofts (0427 589 075) should the pool level be close to dropping or does drop below an acceptable level.
18.3 Please do not take any glassware into pool.
18.4 Please note that the pool closes for the winter season from approximately May to September inclusive each year (subject to change due to the weather). During this period the pool is only serviced for the winter closures and not for swimming.